In this video, Malcolm Gladwell speaks on the challenge of hiring in the modern world.
One of those challenges, the mis-match problem, happens when we use criteria to judge someone for a job that is radically out of step with the actual demands of the job itself. Despite our best intentions we do this all of the time. Gladwell says “we want to cling to these incredibly outdated and simplistic measures of ability.”
Why do mis-match problems exist?
1. Our desire for certainty — the desire to impose certainty on something that is not certain.
2. Increase in complexity in professions.
“The craving for that physics-style precision does nothing but get you in terrible trouble.”
Malcolm Gladwell is a staff writer at the New Yorker and the author of The Tipping Point: How Little Things Make a Big Difference, Blink, Outliers and most recently, What the Dog Saw.