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“A problem well stated is a problem half-solved.”
— Charles “Boss” Kettering
The whole scientific method is built on a very simple structure: If I do this, then what will happen? That's the basic question on which more complicated, intricate, and targeted lines of inquiry are built, across a wide variety of subjects. This simple form helps us push deeper and deeper into knowledge of the world. (On a sidenote, science has become such a loaded, political word that this basic truth of how it works frequently seems to be lost!)
Individuals learn this way too. From the time you were a child, you were asking why (maybe even too much), trying to figure out all the right questions to ask to get better information about how the world works and what to do about it.
Because question-asking is such an integral part of how we know things about the world, both institutionally and individually, it seems worthy to understand how creative inquiry works, no? If we want to do things that haven't been done or learn things that have never been learned — in short, be more creative — we must learn to ask the right questions, ones so good that they're half-answered in the asking. And to do that, it might help to understand the process, no?
Warren Berger proposes a simple method in his book A More Beautiful Question; an interesting three-part system to help (partially) solve the problem of inquiry. He calls it The Why, What If, and How of Innovative Questioning, and reminds us why it's worth learning about.
Each stage of the problem solving process has distinct challenges and issues–requiring a different mind-set, along with different types of questions. Expertise is helpful at certain points, not so helpful at others; wide-open, unfettered divergent thinking is critical at one stage, discipline and focus is called for at another. By thinking of questioning and problem solving in a more structured way, we can remind ourselves to shift approaches, change tools, and adjust our questions according to which stage we're entering.
It starts with the Why?
A good Why? seeks true understanding. Why are things the way they are currently? Why do we do it that way? Why do we believe what we believe?
This start is essential because it gives us permission to continue down a line of inquiry fully equipped. Although we may think we have a brilliant idea in our heads for a new product, or a new answer to an old question, or a new way of doing an old thing, unless we understand why things are the way they are, we're not yet on solid ground. We never want to operate from a position of ignorance, wasting our time on an idea that hasn't been pushed and fleshed out. Before we say “I already know” the answer, maybe we need to step back and look for the truth.
At the same time, starting with a strong Why also opens up the idea that the current way (whether it's our way or someone else's) might be wrong, or at least inefficient. Let's say a friend proposes you go to the same restaurant you've been to a thousand times. It might be a little agitating, but a simple “Why do we always go there?” allows two things to happen:
A. Your friend can explain why, and this gives him/her a legitimate chance at persuasion. (If you're open minded.)
B. The two of you may agree you only go there out of habit, and might like to go somewhere else.
This whole Why? business is the realm of contrarian thinking, which not everyone enjoys doing. But Berger cites the case of George Lois:
George Lois, the renowned designer of iconic magazine covers and celebrated advertising campaigns, was also known for being a disruptive force in business meetings. It wasn't just that he was passionate in arguing for his ideas; the real issue, Lois recalls, was that often he was the only person in the meeting willing to ask why. The gathered business executives would be anxious to proceed on a course of action assumed to be sensible. While everyone else nodded in agreement, “I would be the only guy raising his hand to say, ‘Wait a minute, this thing you want to do doesn't make any sense. Why the hell are you doing it this way?”
Others in the room saw Lois to be slowing the meeting and stopping the group from moving forward. But Lois understood that the group was apt to be operating on habit–trotting out an idea or approach similar to what had been done in similar situations before, without questioning whether it was the best idea or the right approach in this instance. The group needed to be challenged to “step back” by someone like Lois–who had a healthy enough ego to withstand being the lone questioner in the room.
The truth is that a really good Why? type question tends to be threatening. That's also what makes it useful. It challenges us to step back and stop thinking on autopilot. It also requires what Berger calls a step back from knowing — that recognizable feeling of knowing something but not knowing how you know it. This forced perspective is, of course, as valuable a thing as you can do.
Berger describes a valuable exercise that's sometimes used to force perspective on people who think they already have a complete answer. After showing a drawing of a large square (seemingly) divided into 16 smaller squares, the questioner asks the audience “How many squares do you see?”
The easy answer is sixteen. But the more observant people in the group are apt to notice–especially after Srinivas allows them to have a second, longer, look–that you can find additional squares by configuring them differently. In addition to the sixteen single squares, there are nine two-by-two squares, four three-by-three squares, and one large four-by-four square, which brings the total to thirty squares.
“The squares were always there, but you didn't find them until you looked for them.”
Point being, until you step back, re-examine, and look a little harder, you might not have seen all the damn squares yet!
The second part is where a good questioner, after using Why? to understand as deeply as possible and open a new line of inquiry, proposes a new type of solution, usually an audacious one — all great ideas tend to be, almost by definition — by asking What If…?
Berger illustrates this one well with the story of Pandora Music. The founder Tim Westergren wanted to know why good music wasn't making it out to the masses. His search didn't lead to a satisfactory answer, so he eventually asked himself, What if we could map the DNA of music? The result has been pretty darn good, with something close to 80 million listeners at present:
The Pandora story, like many stories of inquiry-driven startups, started with someone's wondering about an unmet need. It concluded with the questioner, Westergren, figuring out how to bring a fully realized version of the answer into the world.
But what happened in between? That's when the lightning struck. In Westergren's case, ideas and influences began to come together; he combined what he knew about music with what he was learning about technology. Inspiration was drawn from a magazine article, and from a seemingly unrelated world (biology). A vision of the new possibility began to form in the mind. It all resulted in an audacious hypothetical question that might or might not have been feasible–but was exciting enough to rally people to the challenge of trying to make it work.
The What If stage is the blue-sky moment of questioning, when anything is possible. Those possibilities may not survive the more practical How stage; but it's critical to innovation that there be time for wild, improbable ideas to surface and to inspire.
If the word Why has penetrative power, enabling the questioner to get past assumptions and dig deep into problems, the words What if have a more expansive effect–allowing us to think without limits or constraints, firing the imagination.
Clearly, Westergren had engaged in serious combinatorial creativity pulling from multiple disciplines, which led him to ask the right kind of questions. This seems to be a pretty common feature at this stage of the game, and an extremely common feature of all new ideas:
Smart recombinations are all around us. Pandora, for example, is a combination of a radio station and search engine; it also takes the biological method of genetic coding and transfers it to the domain of music […] In today's tech world, many of the most successful products–Apple's iPhone being just one notable example–are hybrids, melding functions and features in new ways.
Companies, too, can be smart recombinations. Netflix was started as a video-rental business that operated like a monthly membership health club (and how it has added “TV production studio” to the mix). Airbnb is a combination of an online travel agency, a social media platform, and a good old-fashioned bed-and-breakfast (the B&B itself is a smart combination from way back.)
It may be that the Why? –> What if? line of inquiry is common to all types of innovative thinking because it engages the part of our brain that starts turning over old ideas in new ways by combining them with other unrelated ideas, much of them previously sitting idle in our subconscious. That churning is where new ideas really arise.
The idea then has to be “reality-tested”, and that's where the last major question comes in.
Once we think we've hit on a brilliant new idea, it's time to see if the thing actually works. Usually and most frequently, the answer is no. But enough times to make it worth our while, we discover that the new idea has legs.
The most common problem here is that we try to perfect a new idea all at once, leading to stagnation and paralysis. That's usually the wrong approach.
Another, often better, way is to try the idea quickly and start getting feedback. As much as possible. In the book, Berger describes a fun little experiment that drives home the point, and serves as a fairly useful business metaphor besides:
A software designer shared a story about an interesting experiment in which the organizers brought together a group of kindergarten children who were divided into small teams and given a challenge: Using uncooked spaghetti sticks, string, tape, and a marshmallow, they had to assemble the tallest structure they could, within a time limit (the marshmallow was supposed to be placed on top of the completed structure.)
Then, in a second phase of the experiment, the organizers added a new wrinkle. They brought in teams of Harvard MBA grad students to compete in the challenge against the kindergartners. The grad students, I'm told, took it seriously. They brought a highly analytical approach to the challenge, debating among themselves about how best to combine the sticks, the string, and the tape to achieve maximum altitude.
Perhaps you'll have guessed this already, but the MBA students were no match for the kindergartners. For all their planning and discussion, the structures they carefully conceived invariably fell apart–and then they were out of time before they could get in more attempts.
The kids used their time much more efficiently by constructing right away. They tried one way of building, and if it didn't work, they quickly tried another. They got in a lot more tries. They learned from their mistakes as they went along, instead of attempting to figure out everything in advance.
This little experiment gets run in the real world all the time by startups looking to outcompete ponderous old bureaucracies. They simply substitute velocity for scale and see what happens — it often works well.
The point is to move along the axis of Why?–>What If–>How? without too much self-censoring in the last phase. Being afraid to fail can often mean a great What If? proposition gets stuck there forever. Analysis paralysis, as it's sometimes called. But if you can instead enter the testing of the How? stage quickly, even by showing that an idea won't work, then you can start the loop over again, either asking a new Why? or proposing a new What If? to an existing Why?
Thus moving your creative engine forward.
Berger's point is that there is an intense practical end to understanding productive inquiry. Just like “If I do this, then what will happen?” is a basic structure on which all manner of complex scientific questioning and testing is built, so can a simple Why, What If, and How structure catalyze a litany of new ideas.
Still Interested? Check out the book, or check out some related posts: Steve Jobs on Creativity, Seneca on Gathering Ideas And Combinatorial Creativity, or for some fun with question-asking, What If? Serious Scientific Answers to Absurd Hypothetical Questions.