In Part 1 of our series on the best-selling negotiation book Getting to Yes, we covered Roger Fisher’s four-part framework on Principled Negotiation — his “way out” of highly contentious negotiation. To review, the four parts were as follows:
- Separate the People from the Problem
- Focus on Interests, Not Positions
- Invent Options for Mutual Gain
- Insist on Objective Criteria
Habitual use of these four criteria is a way to build, or at least not destroy, win-win relationships in the process of negotiation. The truth is we all must negotiate from time to time. Refusing to negotiate is a strategy in and of itself — and usually a pretty bad one relative to the alternatives.
Fisher’s framework brings up some obvious follow-on questions: What if the other side is more powerful? What if they refuse to play by your rules? What if they play dirty?
Let’s check out a few.
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What if they are more Powerful?
We’re all afraid of being taken advantage of in a negotiation. Our tendency to demand fairness is a big part of it, as is our tendency to try to minimize future regret. In a negotiation with a more “powerful” part, it would seem at times like our only play is to make a stand — demand that they meet us or we will not negotiate. That turns out to be a bad play sometimes, and completely unnecessary at other times.
To combat this, Roger Fisher introduced a concept that a lot of people know the name of but not how to use: the Best Alternative to a Negotiated Agreement. He addresses the basic problem of powerlessness first:
In response to power, the most any method of negotiation can do is to meet two objectives: first, to protect you against making an agreement you should reject and second, to help you make the most of the assets you do have so that any agreement you reach will satisfy your interest as well as possible.
The common tactics are to either cave very easily, thus ending the negotiation and any possible bitterness, or to set a “bottom line” and walk away if it’s not met. They’re both weak responses: The “softie” tactic almost assures you’ll take a deal that’s not in your best interest, while the “bottom line” mentality makes you rigid, unable to learn and adapt during the negotiation process and probably too focused on one single variable at the expense of other ones. (Lack of creativity.)
The better approach to is understand your BATNA – Best Alternative to a Negotiated Agreement. It’s simple to understand in the context of a job offer negotiation: If you lose this negotiation, what alternatives do you have? If you set your “bottom line” too high and you lose, are you on the street? Or, do you have a great second or third option to go to?
While the BATNA acronym is useful and explanatory, it’s really just a dressed-up version of the elementary concept we call opportunity cost, which is constantly at play in life. Realizing that opportunity cost is a “superpower” in negotiation, we can derive the following:
- He with the best opportunity cost holds the power. Let’s say you’re negotiating with a large car dealership over the price of a new sedan. Who holds the power? On the surface it might look like the dealer does, given their stature in power. But if you have three dealerships in a 30-mile radius which can sell you the same car, the power is yours, not the dealer’s. When you enter into negotiation, you can almost always afford to lose and go down the street to another dealership, find a different type of car to buy, change your mind and go used, or even keep your current car longer. (That’s one reason why the car business is such a tough one.) Point being, size does not = power. Opportunity cost = power.
- Developing alternative opportunities is the way to gain power. If you’re afraid you’re entering into a job negotiation with no power, your best bet probably isn’t to play hardball, it’s to develop other job offers, or even figure out if you can afford to start your own business. Once you can afford to walk away, the power shifts at least slightly. Raise your opportunity cost bar to shift the odds and make the negotiation a little more fair.
- Think about their opportunity cost as much as your own. Can they afford to lose? If not, you probably have more power than you think.
- If they win the opportunity cost battle, argue on merit. Roger Fisher makes this final point well: To the extent that they have muscle and you have principle, the larger a role you can establish for principle, the better off you are. If your opportunity costs are weak, you must resort to making it clear that the house is objectively worth X, that you deserve to be paid Y, or that a drawn-out fight will only ruin your relationship. This goes back to insisting on objective criteria.
What if they Won’t Play?
A problem arises if you aren’t successful in shifting the negotiation to objective criteria or creating win-wins. Sometimes the other side simply takes a position and stubbornly (often irrationally) holds their ground. What then? There are two approaches.
The first tactic Fisher argues for is Negotiation Jujitsu. In other words, using their own forcefulness against them. Not playing their game. It’s nuanced and we won’t try to cover it all here — the book does it well. But the salient point is that you can’t react emotionally to forceful negotiation. Let them criticize, let them attack if they must. But your job is to keep asking objective questions. “You say you won’t accept less than $2,000 — where do you get that figure from? What makes you say that this is a fair number?” Keep things in the realm of objectivity and don’t get them further entrenched by “attacking back.”
Another part of the jujitsu is to explain to them the consequences of adopting an extreme position. Ask them, hypothetically, what would happen if things went the way they preferred. Fisher gives the example of an Arab-Israeli negotiation where an American was able to get the Arab contingent to understand that if the Israelis gave in entirely, their people would castigate them back home. It was enough to end that line of negotiation.
The last jujitsu tactic is to take criticism unusually well — not allowing the discussion to get personal, even if the other side wants to make it so. I understand you don’t want to be taken advantage of, neither do I — can you explain how your proposal is fair to me as well as you? Can you explain how my position could be altered to be more fair? What would you do if you were in my position? Soliciting an adversary for advice can be disarming if used wisely. All it takes is tamping down your ego. Good lines of inquiry don’t criticize, they probe and try to be helpful. And when you do so, simply pausing and letting the other side talk themselves into or out of a corner can work as well. Use silence to your advantage if you’re making sense and they’re reacting emotionally.
The second approach is to use a third-party to mediate. Have them draft up a solution as impartially as possible, with both parties giving input, and the final decision being a mere “yes” or “no” by each party. This can simplify and de-personalize the process.
If you cannot change the process to one of seeking a solution on its merits, perhaps a third party can. More easily than one of those directly involved, a mediator can separate the people from the problem and direct the discussion to interests and options. Further, he or she can often suggest some impartial basis for resolving differences. A third party can also separate inventing from decision-making, reduce the number of decisions required to reach agreement, and help the sprites know what they will get when they do decide. One process designed to enable a third party to do all this is known as the one-text procedure.
The essence of that procedure is to have a draft drawn up that best satisfies both sides impartially and without pre-commitment. The final decision for each party is a simple “yes” or “no” to the draft solution. You can do it yourself, asking for opinions and revisions as you go along, or have a third party take it on. In either case, you’re trying to change the game rather than fight a losing battle.
What if they Play Dirty?
A tricky tactic is defined as one that fails the test of reciprocity — they are designed to benefit one side only, and most often, the other side is not supposed to know they’re being used . Some of the most common dirty tactics include: Using phony facts, introducing phony authority, hiding dubious intentions, psychological manipulation, refusal to negotiate, and good-cop, bad-cop type routines. There are too many to enumerate, but the basic answer to all of them will be to refer back to the four central ideas of principle negotiation. You need to point out and negotiate the rules of the game itself when you suspect you’re becoming a victim of “tricky tactics” which you’re not supposed to know about.
There are three steps in negotiating the rules of the negotiating game where the other side seems to be using a tricky tactic: recognize the tactic, raise the issue explicitly, and question the tactics’s legitimacy and desirability — negotiate over it.
You have to know what is going on to be able to do something about it. Learn to spot particular ploys that indicate deception, those designed to make you uncomfortable, and those which lock the other side into their position. Often just recognizing a tactic will neutralize it. Realizing, for example, that the other side is attacking you personally in order to impair your judgment may well frustrate the effort.
The book has some great examples of dirty tactics in play, which are good to refer to. Another book to pick up some of these ploys is Cialdini’s Influence, one of the great books written to protect people against manipulation. However you learn them, it’s good to learn them well. Once you can see that it’s happening, you need to gently, non-threateningly, point out what’s going on and ask to return to principles, or to excuse yourself momentarily. These things serve to defuse an embarrassing situation. And never forget that the best defense in most cases is a worthy set of alternative opportunities, what Fisher calls the BATNA. These give you the ability to walk away if you feel yourself being manipulated with no recourse.
Negotiating is difficult. It’s a part of life that some people enjoy and some do not, leading to outcomes in the vein of the old saying Don’t ever wrestle with a pig — you’ll both get dirty but the pig will like it. Strong-willed negotiators have a natural advantage over those of us more averse to confrontation, and yet if we push back, stalemate is a usual result. Adopting the Principled Negotiation approach, rooted deeply in human nature, seems to give us the best chance of getting fair results for all involved.